appointments@themindfullemon.com
(855) 435-3801
Targeting Compliance With: WCAG 2.1 Level AA | ADA Title III | Section 504 / HHS | Section 508
Our Commitment
Our Commitment to Accessibility
The Mindful Lemon, LLC believes that access to mental health information should never be a barrier to care. We are committed to making our website — www.themindfullemon.com — accessible and usable for people with disabilities, including those who use screen readers, voice control, keyboard navigation, or other assistive technologies.
Accessibility is a core part of our mission of mental wellness and community. We actively work to ensure our digital presence meets or exceeds applicable accessibility standards so that every person seeking help can access our resources with dignity and independence.
WCAG 2.1 AA Standard
The WCAG 2.1 AA Standard
Our website targets conformance with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA — the internationally recognized standard for digital accessibility. WCAG 2.1 AA is organized around four core principles, known as POUR:
Compliance Status
Current Compliance Status
This website is partially conformant with WCAG 2.1 Level AA. We are actively working to achieve full conformance. Below is a summary of our compliance status by key area:
Legal Framework
Legal Framework
Our accessibility commitments are informed by the following legal requirements and frameworks:
Americans with Disabilities Act (ADA) — Title III
As a place of public accommodation providing healthcare services, The Mindful Lemon is subject to ADA Title III, which requires equal access for people with disabilities. Courts and the DOJ have consistently held that this applies to websites and digital services. The DOJ’s 2022 guidance reaffirmed that commercial healthcare websites must be accessible.
Section 504 of the Rehabilitation Act / HHS Final Rule (2024)
In May 2024, HHS updated Section 504 to require that healthcare organizations receiving federal funding ensure their digital properties — including websites, mobile apps, and online scheduling systems — conform to WCAG 2.1 Level AA. This is the first time digital accessibility has been explicitly enforceable under Section 504. As an organization that may participate in Medicaid, Medicare, or receive any federal funding, TML is subject to this requirement.
ADA Title II Update (April 2024)
The DOJ’s April 2024 final rule formally incorporated WCAG 2.1 Level AA into Title II of the ADA for state and local government entities. This update signals the direction of Title III enforcement for private healthcare providers and reinforces our commitment to WCAG 2.1 AA as the minimum standard.
Accessible Features
Accessible Features of Our Website
Our website includes or is working to include the following accessibility features:
Known Limitations
Known Limitations
Despite our best efforts, we are aware of certain limitations in our current website’s accessibility. We are actively working to address these:
If you encounter a barrier not listed here, please let us know (see Section 8) — your feedback directly informs our remediation priorities.
Assistive Technology
Assistive Technology Compatibility
We aim to support the following assistive technologies and browsing combinations:
Feedback & Contact
Feedback & Reporting Barriers
If you encounter an accessibility barrier on our website, or if you need information in an alternative format, please contact us. We are committed to responding to accessibility feedback within 5 business days and to resolving issues as quickly as possible.
Your feedback should include: the page URL where the barrier was encountered, the type of assistive technology or browser you were using, and a description of the issue. This helps us prioritize and address the problem quickly.
Alternate Access
Alternate Access to Information
If you cannot access content on our website due to a disability, we will provide the information in an accessible format upon request. This may include:
We will not charge a fee for providing accessible alternatives to web content. We aim to respond to requests for alternative formats within 5 business days.
